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| contacting_technical_support [2023/06/12 09:42] – ac1pdl | contacting_technical_support [2025/02/07 10:47] (current) – ac1pdl | ||
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| **The COM Technical Support team are moving to the TopDesk ticketing tool for your support calls.** | **The COM Technical Support team are moving to the TopDesk ticketing tool for your support calls.** | ||
| - | From this Monday (12.06.2023) we shall be using the same ticketing system as the University’s IT Services to answer your support call queries. Apart from the benefits of a campus-wide and fully supported ticketing tool, users will gain several advantages from the switch to TopDesk. For example, you’ll no longer have to log in to VPN when off-campus in order to create a support request. | + | As of 12.06.2023, we have been using the same ticketing system as the University’s IT Services to answer your support call queries. Apart from the benefits of a campus-wide and fully supported ticketing tool, users will gain several advantages from the switch to TopDesk. For example, you’ll no longer have to log in to VPN when off-campus in order to create a support request. |
| We have created a dedicated area for Computer Science Support on the IT Service Desk web page with our own Departmental ticket request form. | We have created a dedicated area for Computer Science Support on the IT Service Desk web page with our own Departmental ticket request form. | ||
