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To request support, please use the following link and create a ticket at this URL (use your ITS account to log in):

http://aloe.shef.ac.uk/dept_com_tsr_system/production/form_all_tech.php

You have to be on the campus network or VPN to use this!

This ensures that everyone in the Support Team sees the request, and the appropriate person can take ownership of it. Also it enables us to keep track of all requests to make sure the service is delivered consistently.

Once you've raised a ticket, you can track its progress here:

http://aloe.shef.ac.uk/dept_com_tsr_system/production/dashboard.php

We suggest you save these URLs in your browser's bookmarks for easy access.

For obtaining batteries or loan items, or for issuing keys, we can see you at the support office (G11/G13); but for most technical support requests we'll require that you use the service request system.